FAQs

Below, you will find answers to some common questions. If you can't find the answer to your question here, please don't hesitate to contact me.

PRINTS & FRAMES

All sizes are given in inches, but each listing also has a conversion table with the equivalent sizes in centimeters.

Yes. I am a perfectionist when it comes to quality and wouldn't offer a size if I felt that the image didn't hold up to it. This is what a few of my customers have said:

“We wondered about the resolution / graininess of a large print, or quality of framing given that we couldn't see it all in person prior. It came out PERFECT, and all concerns were out the window once it arrived. The framing and resolution was
fantastic!” 
Jen & Roger, NYC. Purchased 2 framed 40”x60” surfing prints.

“There was a little uncertainty that the subject matter may not translate in this larger format, but the finished result exceeded our expectations. We’re thrilled with the purchase!” Carrie, Carrie Moore Interior Design. Purchased a custom cropped, framed 40”x40” water print.

Design guidelines say to choose art that is ½ – ¾ the width of the wall OR of the furniture it is being placed over. 

Yes! Custom framing is available for my fine art prints. The frames come in black, white, brown or natural wood. At this time, framed prints are only available in the contiguous USA, Australia, and Toronto, Canada. All framed prints are produced and shipped locally from my partner lab in each country. The turnaround time for small framed prints (up to 20x30 inches) is 3-4 weeks, and 6-9 weeks for large framed prints (24x36 inches and up).

I have partnered with local professional framers in the US, Australia, and Canada. The framers in each location are skilled craftspeople who build each frame by hand, using only archival materials and locally produced sustainable wood.

The framed prints have acrylic glass (plexiglass). I like to use that for a number of reasons: It is lighter and clearer than glass (glass often has a greenish tint), is scratch- and shatter-resistant, and gives better UV protection. The acrylic glass I use protects against 99% of UV rays.

You CAN, but the humidity is not the best for it. Framed prints are fine in half baths and powder rooms, but for more humid full bathrooms, spa areas, pool houses, etc. I recommend acrylic or metal prints instead.

Framed print sizes

All sizes listed on the product pages are print sizes; mats and frames will add to the final size. These are the final framed dimensions for my standard mats and frames. There are small variations in the final size depending on the frame you choose. All measurements are in inches.

INTERNATIONAL ORDERS

At the moment, prints are only available in the contiguous US, Canada, Australia, and EU (except Germany) and framed prints are available in the contiguous US, Australia, and Toronto, Canada. All orders are produced and shipped locally from my partner lab in each country (Germany for EU, ironically). If you are located in Hawaii or Alaska and would like to place an order, please contact me at contact@ccoylephotography.com for a shipping quote.

SHIPPING

Prints are available in the continental US, Canada, Australia, and EU (except Germany) and are produced and shipped from my local partner labs in each country (Germany for EU, ironically). If you are located in Hawaii or Alaska and would like to order a print, please contact me for a shipping quote. Your order will be delivered to the address you supply when placing an order - if you would like it sent to a different address, please contact me at contact@ccoylephotography.com.

USA: Smaller prints are shipped via USPS in a plastic sleeve backed with cardboard inside a stiff envelope. Medium and large prints (16x16 and up) are rolled in a plastic sleeve, placed inside a sturdy tube and shipped via FedEx. Framed prints are shipped via FedEx. Orders with multiple framed prints, as well as oversized framed prints are shipped via freight. Metal, Canvas and Acrylic glass prints are shipped via FedEx.

Canada: Canada Post
Australia: Australia Post

A tracking number with a link to check the status of the shipment will be sent to you as soon as your print has shipped.

RETURNS

All orders are custom printed and all sales are final, so please read all product descriptions thoroughly before ordering. I am unable to accept exchanges or returns for change of mind. If you want to cancel an order, please contact me at contact@ccoylephotography.com within 2 hours of placing the order. After 2 hours, your order will be forwarded to the lab and considered final.

If you received the wrong item or your order was damaged in transit, please contact me as soon as possible at contact@ccoylephotography.com to arrange for a replacement. In the case of damaged orders, please make sure to take pictures of both the outside of the box and the damage to the print and/or frame, as photos are needed to file a claim with the carrier.

If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates that the package was delivered but you have not received it, please contact me as soon as possible at contact@ccoylephotography.com.

OTHER Questions

I LOVE working with interior designers! :-) See the Trade Program page for more information.

You might! Just get in touch and let me know what you're looking for. I’m happy to do a custom print whenever possible.

As a general rule, no, but inquiries are always welcome!

Only with my written permission. If you would like to share any of my images on your blog or website, please email the details and URL to contact@ccoylephotography.com

Absolutely! I love collaborating and if you want to discuss a way for us to work together, please email contact@ccoylephotography.com

MISCELLANEOUS

Note that due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colors and that everyone sees these colors differently, the colors of the actual print may vary slightly from what you see on your monitor.

Treat your fine art print as if you were a museum curator. Always wash your hands before handling a print, or even better, wear clean white cotton gloves. Always lift prints by opposite corners, and avoid touching the printed area. When taking a rolled print out of the package, do not roll it the other way since this might crease the paper and create scratches. Instead, leave it on a clean, flat surface and it will flatten itself. If you are framing your print, please wait to do so until it is completely flat. Or better yet, take the unopened package straight to your local framer and let them take care of flattening and framing it.

I, Cattie Coyle, have full copyright on all images appearing in my shop and all images are registered with the US Copyright office. You may not take a screenshot, copy, or print the images. Using them in any way without my written permission is a strict violation of copyright law. When purchasing a print, the copyright is never transferred. Purchased prints are for personal use only, and may not be scanned or replicated in any manner.

Testimonials

★★★★★

Stunning! The picture is even better in person. Amazing quality. Thank you!!

Morgan
Hamilton, VA
★★★★★

I purchased two prints from Cattie for our nursery. They are beautiful and we love them! Cattie was quick to respond to the request for purchasing, flexible when I decided that I wanted to add on another print at a later date, and timely with the delivery. She even sent a follow up to see how our nursery turned out! Working with Cattie felt professional, but more importantly, personal.

Nakesha
Chicago, IL
★★★★★

So wonderful even my husband noticed!!

Diane
Houston, TX

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