PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept all major credit cards and payments made through PayPal.

IS MY INFORMATION SECURE?
Yes, my site is certified Level 1 PCI DSS compliant which is an information security standard for handling credit card and debit card information. This website is hosted by Shopify, and is certified Level 1 PCI DSS compliant (more information here) https://www.shopify.com/pci-compliant 

SHIPPING

All items ship for free in the continental US. 

DELIVERY
Prints are available in the continental US, Canada, Australia, New Zealand and EU and are produced and shipped from our local partner labs in each country (Australia for AU and NZ, Germany for EU). Your order will be delivered to the address you supply when placing an order in the shop; if you would like it sent to a different address, please contact us at contact@ccoylephotography.com.  

DELIVERY TIMES
In the US, prints are normally delivered within 2-3 weeks of ordering. Turnaround times for metal, canvas, acrylic glass, and framed prints up to 20x30 inches is 3-4 weeks. Large prints (24x30 inches and up) currently have a 6-9 week turnaround time. 

SHIPPING METHODS
Smaller prints are shipped via USPS in a plastic sleeve backed with cardboard inside a stiff envelope. Medium and large prints (16x16 and up) are rolled in a plastic sleeve, placed inside a sturdy tube and shipped via FedEx. Framed prints are carefully wrapped and boxed and shipped via UPS.

TRACKING INFORMATION
A tracking number will be sent to you once your print has shipped, which includes a link to check the status of the shipment.

REFUNDS & EXCHANGES

LOST / STOLEN PACKAGE
If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates that the package was delivered but you have not received it, please contact us as soon as possible at cattie@ccoylephotography.com.

RETURNS / EXCHANGES
All orders are custom printed and all sales are final, so please read all product descriptions thoroughly before ordering. We are unable to accept exchanges or refunds for change of mind.

If you want to cancel an order, please contact us within 2 hours of placing the order. After 2 hours, your order will be forwarded to the lab and considered final.

If you received the wrong item or your order was damaged in transit please contact us as soon as possible at cattie@ccoylephotography.com to arrange for a replacement. In the case of damaged orders, please make sure to take pictures of both the outside of the box and the damage to the print / frame, as photos are needed to file a claim with the carrier.