PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept all major credit cards and payments made through PayPal.

IS MY INFORMATION SECURE?
Yes, my site is certified Level 1 PCI DSS compliant which is an information security standard for handling credit card and debit card information. This website is hosted by Shopify, and is certified Level 1 PCI DSS compliant (more information here) https://www.shopify.com/pci-compliant 

SHIPPING

All items ship for free in the continental US. 

DELIVERY
Prints are available in the continental US, Canada, Australia, New Zealand and EU. Your order will be delivered to the address you supply when placing an order in the shop; if you would like it sent to a different address, please contact me at contact@ccoylephotography.com.  

DELIVERY TIMES
In the US, prints are normally delivered within 2-3 weeks of ordering. For international orders, please allow an additional 2 weeks for delivery. 

SHIPPING METHODS
Smaller prints are shipped via USPS in a plastic sleeve backed with cardboard inside a stiff envelope. Medium and large prints (16x16 and up) are rolled in a plastic sleeve, placed inside a sturdy tube and shipped via FedEx. Framed prints are carefully wrapped and boxed and shipped via UPS.

TRACKING INFORMATION
A tracking number will be sent to you once your print has shipped, which includes a link to check the status of the shipment.

REFUNDS & EXCHANGES

LOST / STOLEN PACKAGE
If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates that the package was delivered but you have not received it, contact me so I can try to track it down.

RETURNS / EXCHANGES
All orders are custom printed and all sales are final, so please consider carefully before ordering. 

If you received the wrong order or your order was damaged in transit please contact me as soon as possible at returns@ccoylephotography.com to arrange for a replacement.